Rustic Backpack JERSEY - Khaki

Last Updated: October 19, 2026

At Wiener Impex, we are committed to providing a smooth, reliable, and convenient shopping experience for our customers worldwide. We work to ensure that every order is carefully prepared, processed, and dispatched within our stated timeframes.

Please review our shipping policy below for information about order processing, shipping destinations, delivery timelines, and order tracking.

1. Shipping Destinations

Wiener Impex offers worldwide shipping, allowing customers from different countries to shop our collection of backpacks, leather bags, canvas bags, messenger bags, and travel accessories.

Shipping is available worldwide except to South Korea.

Delivery availability may also depend on local shipping restrictions, customs requirements, and carrier service limitations.

2. Order Processing & Handling Time

All orders are processed after successful order placement and payment confirmation.

Our standard order handling time is:

2–4 Business Days

During this period, orders are prepared, checked, packaged, and arranged for dispatch.

Please note:

• Business days generally exclude weekends and public holidays.

• Orders placed during weekends or holidays may begin processing on the next business day.

• Processing may take longer during periods of unusually high order volume.

• Customers will be contacted if a significant processing delay affects their order.

3. Shipping & Delivery Time

Once an order has been processed and dispatched, our estimated shipping transit time is:

6–8 Business Days

The estimated total delivery time is:

8–12 Business Days (Handling + Shipping)

These timeframes are estimates rather than guaranteed delivery dates.

Actual delivery times may vary depending on the destination country, carrier operations, customs procedures, weather conditions, and other circumstances beyond our reasonable control.

4. Shipping Charges

Applicable shipping charges are calculated and displayed during checkout.

Shipping charges may vary depending on the destination, items ordered, and available shipping services.

Customers can review the final shipping charges before completing their purchases.

Any free-shipping promotions, where offered, will be subject to the conditions displayed on our website.

5. Order Tracking

Once your order has been dispatched, you may receive a shipping confirmation email containing your tracking number and tracking information.

Tracking details may take some time to become active after the shipment has been registered with the shipping carrier.

To check your order status:

1. Locate your shipping confirmation email.

2. Open the tracking link provided, if available.

3. Check the latest shipment information on the carrier's tracking page.

If you have not received tracking information after your order has been dispatched, please contact our support team.

Email: support@wienerimpex.com

Please include your order number when contacting us.

6. International Shipping & Customs Clearance

As Wiener Impex ships internationally, certain orders may be subject to customs inspection and clearance procedures in the destination country.

Customs processing times vary and are controlled by the relevant authorities.

Occasionally, shipments may experience delays due to:

• Customs inspections

• Import documentation requirements

• Local public holidays

• International transportation disruptions

• Destination-country regulations

Any applicable import duties, taxes, or customs charges will be handled according to the terms disclosed at checkout and applicable law.

Wiener Impex cannot guarantee customs clearance times.

7. Shipping Delays

We make reasonable efforts to arrange timely delivery, but unexpected delays may occur.

Potential causes include:

• Severe weather conditions

• Customs clearance procedures

• Transportation interruptions

• Carrier processing delays

• Incorrect or incomplete delivery information

• High seasonal shipping volumes

If your order is delayed beyond the estimated delivery period, please contact us so we can help investigate its status.

Customer Support: support@wienerimpex.com

8. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information during checkout.

Please ensure that your shipping details include:

• Recipient's full name

• Complete delivery address

• City, state, and postal code

• Country

• Valid contact information

If you notice an error in your shipping details, contact us as soon as possible.

We will attempt to update the information before dispatch whenever possible.

Once a shipment has been handed over to the carrier, address modifications may not be possible.

9. Lost or Missing Packages

If tracking information indicates that your order has been delivered but you cannot locate the package, please:

• Check the delivery location and surrounding area.

• Confirm the shipping address on your order.

• Check whether the package was received by someone at your address.

• Contact the shipping carrier for additional information.

• Contact Wiener Impex customer support if the package remains missing.

Our team will review the shipment information and assist with an appropriate investigation.

Any applicable refund, replacement, or other remedy will be determined in accordance with relevant law and the circumstances of the shipment.

10. Damaged Packages or Incorrect Items

If your order arrives damaged, contains an incorrect product, or has missing items, please contact us as soon as reasonably possible.

Email support@wienerimpex.com with:

• Your order number

• A brief description of the issue

• Photographs of the product or packaging, where helpful

Our customer support team will review the situation and provide further instructions.

This process does not limit any rights or remedies provided under applicable consumer protection laws.

11. Returns & Exchanges

Wiener Impex accepts eligible return and exchange requests within 30 days of the original purchase date.

Once a returned product has been received, inspected, and approved, the applicable refund will be processed within 10 days after approval.

For detailed instructions and eligibility information, please review our Returns & Exchanges Policy.

Return requests can be initiated by contacting:

support@wienerimpex.com

12. Contact Information

For questions concerning shipping, delivery estimates, tracking information, or order status, please contact our customer support team.

Wiener Impex

Customer Support Email: support@wienerimpex.com

Business Address:

1604 E 43rd St
Brooklyn, NY 11234
United States

We are committed to assisting customers with their shipping-related questions and providing helpful order updates.

Last Updated: October 19, 2026

At Wiener Impex, customer satisfaction is important to us. We aim to provide a smooth and transparent shopping experience, from placing an order to receiving your purchase.

If you are not satisfied with your order, you may request a return or exchange in accordance with the policy outlined below.

1. Return & Exchange Window

Wiener Impex offers a 30-day return and exchange window from the original purchase date.

Customers wishing to return or exchange an item must contact our customer support team within this period.

To initiate a request, please email:

support@wienerimpex.com

Include your order number, the product you wish to return or exchange, and a brief explanation of your request.

Our customer support team will review your request and provide further instructions.

This policy does not restrict any mandatory return or consumer protection rights provided by applicable law.

2. Return Eligibility

To help us review your return request, please provide the relevant order information and details about the product's condition.

We may request photographs where necessary to understand the issue.

Return eligibility will be assessed according to the circumstances of the purchase, the condition of the item, our disclosed return conditions, and applicable consumer protection laws.

Please contact us before sending the product back so we can provide the correct return instructions.

3. How to Initiate a Return

To request a return, please follow these steps:

Step 1: Contact Customer Support

Send an email to support@wienerimpex.com with your order number and return request.

Step 2: Request Review

Our support team will review the information and advise you of the available return options.

Step 3: Receive Return Instructions

If a physical return is required, our team will provide the applicable return address and instructions.

Step 4: Ship the Product

Follow the instructions provided by our support team. We recommend retaining proof of shipment and any tracking information.

Step 5: Return Inspection

Once the returned product is received, it may be inspected before the refund or exchange is approved.

Please do not send returns directly to our business contact address unless our customer support team specifically instructs you to do so.

4. Exchanges

If you would like to exchange an item for a different color, size, or available product option, please contact us within 30 days from the purchase date.

All exchanges are subject to product availability and the applicable return conditions.

If the requested replacement item is unavailable, our support team will discuss the available alternatives.

Customers should contact us before returning an item for exchange.

5. Refund Processing

Once a returned product has been received, inspected, and approved, Wiener Impex will process the applicable refund within 10 days after approval.

Approved refunds will ordinarily be issued to the original payment method used during checkout.

Please note:

• Refund processing begins after approval.

• The time for funds to appear may vary depending on your bank or payment provider.

• We will communicate with you if additional information is needed.

• Statutory refund deadlines and remedies apply where required by law.

If you have questions about the status of an approved refund, please contact our customer support team.

6. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as reasonably possible after delivery.

Email support@wienerimpex.com and provide:

• Your order number

• A description of the issue

• Photographs of the product, where helpful

• Relevant information about the packaging or delivery

Our team will review the issue and advise you of the appropriate next steps.

Depending on the circumstances and applicable law, a replacement, refund, or other remedy may be available.

7. Return Shipping

Customers should contact Wiener Impex before arranging a return shipment.

Our team will provide the appropriate return destination and information about any applicable shipping arrangements.

Responsibility for return shipping charges may depend on the reason for the return, the circumstances of the order, and applicable consumer protection laws.

Any charges that the customer is required to pay should be clearly communicated before the return is arranged.

8. International Returns

Wiener Impex serves customers worldwide, excluding South Korea.

International return requests are subject to the same stated 30-day request window, together with any additional rights under applicable local laws.

International returns may involve customs procedures and cross-border shipping requirements.

Please contact customer support before arranging an international return to receive the correct instructions.

9. Missing or Delayed Refunds

If your refund has been approved but you have not received it, please consider the following:

1. Check the original payment account used for your purchase.

2. Contact your bank or payment provider to ask about processing timelines.

3. If the refund remains outstanding, contact Wiener Impex customer support.

Please include your order number and any refund confirmation details when contacting us.

Email: support@wienerimpex.com

10. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

We will review whether the order can still be canceled before dispatch.

Once an order has been shipped, cancellation may no longer be possible, and the appropriate return process may apply instead.

Any applicable statutory cancellation rights will remain unaffected.

11. Important Information

Before submitting a return or exchange request, please keep the following in mind:

• Return or exchange requests should be made within 30 days from the original purchase date.

• Contact customer support before shipping any products back.

• Include your order number in all return-related communications.

• Retain proof of return shipment where available.

• Approved refunds are processed within 10 days after approval.

• Refunds ordinarily return to the original payment method.

• Nothing in this policy limits mandatory consumer rights.

We aim to review customer requests fairly and provide clear instructions throughout the process.

12. Contact Information

For questions about returns, exchanges, cancellations, or refunds, please contact us.

Wiener Impex

Customer Support Email: support@wienerimpex.com

Business Address:

1604 E 43rd St
Brooklyn, NY 11234
United States

Important: Our business address is provided for contact purposes and is not necessarily the designated return shipping address. Please request return instructions before sending any package.