Terms & Conditions

Welcome to Wiener Impex

Welcome to Wiener Impex. These Terms & Conditions govern your access to and use of our website, products, and services. By visiting our website, browsing our collections, or placing an order, you agree to these terms.

Please read them carefully before making a purchase.

1. General Information

Wiener Impex is an online retailer offering a selection of canvas backpacks, leather backpacks, messenger bags, shoulder bags, camera bags, duffle bags, and travel accessories.

We aim to provide customers with a convenient shopping experience, clear product information, and reliable customer support.

We reserve the right to update our product offerings, website content, and these Terms & Conditions as necessary. Any changes will apply prospectively, subject to applicable laws.

2. Products and Availability

We make reasonable efforts to provide accurate product descriptions, photographs, specifications, colors, and prices.

However, please note:

• Product colors may appear slightly different depending on your screen settings.

• Product measurements and specifications may vary within reasonable manufacturing tolerances.

• Product availability is subject to stock and fulfillment conditions.

• We may correct inaccurate product descriptions or pricing errors.

If an error affects an order you have placed, we will contact you regarding the available options.

3. Orders and Payments

By placing an order with Wiener Impex, you agree to provide complete and accurate billing, shipping, and contact information.

All orders are subject to availability, payment authorization, and acceptance.

We reserve the right to review, cancel, or decline orders where permitted by law, including cases involving suspected fraud, inaccurate information, or unavailable inventory.

Payments are processed through the payment methods available at checkout.

If an order is canceled after payment has been collected, any amount owed will be refunded in accordance with applicable law and the relevant payment provider's processing procedures.

4. Pricing and Promotions

Product prices are displayed on our website in the applicable storefront currency.

Prices may change without prior notice, but price changes will not ordinarily affect orders that have already been accepted.

Promotional offers, discount codes, and special pricing may be subject to specific conditions.

Any displayed discounts or comparison prices are intended to reflect genuine pricing information.

We reserve the right to correct pricing errors and to modify or discontinue promotions, subject to applicable consumer protection laws.

5. Shipping and Delivery

Wiener Impex offers worldwide shipping, excluding South Korea.

Our estimated fulfillment and delivery times are:

• Order Handling Time: 2–4 business days

• Shipping Transit Time: 6–8 business days

• Estimated Total Delivery Time: 8–12 business days

These timelines are estimates and are not guaranteed delivery dates.

Delivery may be affected by customs clearance, public holidays, weather conditions, carrier operations, and other circumstances outside our reasonable control.

Customers are responsible for providing a complete and accurate delivery address. If you notice an error, please contact us as soon as possible.

Applicable shipping charges will be displayed during checkout.

International orders may be subject to import taxes, customs duties, or additional government charges depending on the destination country and the terms stated at checkout.

For further details, please review our Shipping & Delivery Policy.

6. Returns and Exchanges

At Wiener Impex, we want customers to shop with confidence.

Customers may request a return or exchange within 30 days from the original purchase date, subject to our Returns & Exchanges Policy and applicable consumer rights.

To request a return or exchange, please contact our customer support team at:

support@wienerimpex.com

Include your order number, the product concerned, and a brief explanation of your request.

Our team will provide further instructions, including the appropriate return destination.

Please do not send products to our business address without receiving return instructions.

7. Refund Policy

Once a returned product has been received, inspected, and approved, Wiener Impex will process the applicable refund within 10 days after approval.

Approved refunds will ordinarily be issued to the original payment method.

Please note that the time required for the refunded amount to appear in your account may vary depending on your bank or payment provider.

Your statutory refund and consumer rights remain unaffected.

8. Order Changes and Cancellations

If you wish to modify or cancel an order, contact us as soon as possible at support@wienerimpex.com.

We will review your request and confirm whether the order can still be modified or canceled.

Once an order has entered the shipping process, changes may no longer be possible.

Any cancellation or refund entitlement will be handled in accordance with applicable law and our published policies.

9. Intellectual Property

Unless otherwise stated, the Wiener Impex website's original branding, logos, written content, graphics, and other protected materials belong to Wiener Impex or their respective rights holders.

These materials may not be reproduced, distributed, modified, or commercially exploited without the appropriate permission.

Customers may browse and use our website for lawful personal shopping purposes.

10. Acceptable Website Use

By using our website, you agree not to:

• Engage in fraudulent or unlawful activities.

• Attempt unauthorized access to website systems or customer information.

• Upload harmful software or interfere with website functionality.

• Use the website in a way that violates applicable laws or the rights of others.

We may take reasonable steps to protect our website, customers, and services from misuse.

11. Privacy and Personal Information

Wiener Impex respects the privacy of its customers.

We collect and process information necessary to operate our store, manage orders, provide customer assistance, and meet applicable legal obligations.

Our website is powered by Shopify and may use authorized third-party services for payments, shipping, analytics, and other business functions.

For more information, please review our Privacy Policy and Cookies Policy.

12. Third-Party Services

Our website may contain links to third-party websites, payment services, or shipping providers.

These third parties may operate under their own policies and terms.

Wiener Impex does not control the content or practices of independent third-party websites. Nothing in this section excludes any responsibility that cannot legally be excluded.

13. Website Availability

We aim to maintain a reliable and accessible shopping experience.

However, temporary interruptions may occur due to maintenance, technical issues, or circumstances beyond our reasonable control.

We cannot guarantee uninterrupted access to every website feature.

14. Limitation of Liability

To the extent permitted by applicable law, Wiener Impex is not responsible for losses arising solely from circumstances outside our reasonable control.

Nothing in these Terms & Conditions excludes or limits liability that cannot legally be excluded, including mandatory consumer protection rights.

Customers retain all rights and remedies available under applicable law.

15. Changes to Terms & Conditions

Wiener Impex may periodically revise these Terms & Conditions to reflect changes in business operations, policies, services, or legal requirements.

Updated terms will be posted on this page.

The terms applicable to an accepted order will remain subject to applicable contractual and consumer protection requirements.

16. Contact Information

If you have any questions regarding these Terms & Conditions, your order, or our services, please contact us:

Wiener Impex

Email: support@wienerimpex.com

Business Address:
1604 E 43rd St
Brooklyn, NY 11234
United States

Our support team will assist with general inquiries, order information, shipping questions, and return or exchange requests.