Returns & Exchanges

Last Updated: October 19, 2026

At Wiener Impex, customer satisfaction is important to us. We aim to provide a smooth and transparent shopping experience, from placing an order to receiving your purchase.

If you are not satisfied with your order, you may request a return or exchange in accordance with the policy outlined below.

1. Return & Exchange Window

Wiener Impex offers a 30-day return and exchange window from the original purchase date.

Customers wishing to return or exchange an item must contact our customer support team within this period.

To initiate a request, please email:

support@wienerimpex.com

Include your order number, the product you wish to return or exchange, and a brief explanation of your request.

Our customer support team will review your request and provide further instructions.

This policy does not restrict any mandatory return or consumer protection rights provided by applicable law.

2. Return Eligibility

To help us review your return request, please provide the relevant order information and details about the product's condition.

We may request photographs where necessary to understand the issue.

Return eligibility will be assessed according to the circumstances of the purchase, the condition of the item, our disclosed return conditions, and applicable consumer protection laws.

Please contact us before sending the product back so we can provide the correct return instructions.

3. How to Initiate a Return

To request a return, please follow these steps:

Step 1: Contact Customer Support

Send an email to support@wienerimpex.com with your order number and return request.

Step 2: Request Review

Our support team will review the information and advise you of the available return options.

Step 3: Receive Return Instructions

If a physical return is required, our team will provide the applicable return address and instructions.

Step 4: Ship the Product

Follow the instructions provided by our support team. We recommend retaining proof of shipment and any tracking information.

Step 5: Return Inspection

Once the returned product is received, it may be inspected before the refund or exchange is approved.

Please do not send returns directly to our business contact address unless our customer support team specifically instructs you to do so.

4. Exchanges

If you would like to exchange an item for a different color, size, or available product option, please contact us within 30 days from the purchase date.

All exchanges are subject to product availability and the applicable return conditions.

If the requested replacement item is unavailable, our support team will discuss the available alternatives.

Customers should contact us before returning an item for exchange.

5. Refund Processing

Once a returned product has been received, inspected, and approved, Wiener Impex will process the applicable refund within 10 days after approval.

Approved refunds will ordinarily be issued to the original payment method used during checkout.

Please note:

  • Refund processing begins after approval.

  • The time for funds to appear may vary depending on your bank or payment provider.

  • We will communicate with you if additional information is needed.

  • Statutory refund deadlines and remedies apply where required by law.

If you have questions about the status of an approved refund, please contact our customer support team.

6. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as reasonably possible after delivery.

Email support@wienerimpex.com and provide:

  • Your order number

  • A description of the issue

  • Photographs of the product, where helpful

  • Relevant information about the packaging or delivery

Our team will review the issue and advise you of the appropriate next steps.

Depending on the circumstances and applicable law, a replacement, refund, or other remedy may be available.

7. Return Shipping

Customers should contact Wiener Impex before arranging a return shipment.

Our team will provide the appropriate return destination and information about any applicable shipping arrangements.

Responsibility for return shipping charges may depend on the reason for the return, the circumstances of the order, and applicable consumer protection laws.

Any charges that the customer is required to pay should be clearly communicated before the return is arranged.

8. International Returns

Wiener Impex serves customers worldwide, excluding South Korea.

International return requests are subject to the same stated 30-day request window, together with any additional rights under applicable local laws.

International returns may involve customs procedures and cross-border shipping requirements.

Please contact customer support before arranging an international return to receive the correct instructions.

9. Missing or Delayed Refunds

If your refund has been approved but you have not received it, please consider the following:

  1. Check the original payment account used for your purchase.

  2. Contact your bank or payment provider to ask about processing timelines.

  3. If the refund remains outstanding, contact Wiener Impex customer support.

Please include your order number and any refund confirmation details when contacting us.

Email: support@wienerimpex.com

10. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

We will review whether the order can still be canceled before dispatch.

Once an order has been shipped, cancellation may no longer be possible, and the appropriate return process may apply instead.

Any applicable statutory cancellation rights will remain unaffected.

11. Important Information

Before submitting a return or exchange request, please keep the following in mind:

  • Return or exchange requests should be made within 30 days from the original purchase date.

  • Contact customer support before shipping any products back.

  • Include your order number in all return-related communications.

  • Retain proof of return shipment where available.

  • Approved refunds are processed within 10 days after approval.

  • Refunds ordinarily return to the original payment method.

  • Nothing in this policy limits mandatory consumer rights.

We aim to review customer requests fairly and provide clear instructions throughout the process.

12. Contact Information

For questions about returns, exchanges, cancellations, or refunds, please contact us.

Wiener Impex

Customer Support Email: support@wienerimpex.com

Business Address:

1604 E 43rd St
Brooklyn, NY 11234
United States

Important: Our business address is provided for contact purposes and is not necessarily the designated return shipping address. Please request return instructions before sending any package.