Privacy Policy

Last Updated: October 19, 2026

Welcome to Wiener Impex. We value your trust and are committed to protecting your personal information when you visit our website, browse our collections, or purchase our products.

This Privacy Policy explains how Wiener Impex collects, uses, stores, and shares personal information when you interact with our online store.

By using our website, you acknowledge the information described in this Privacy Policy. Where consent is legally required, we will request it separately.

1. Information We Collect

When you interact with Wiener Impex, we may collect certain personal information to provide our services and improve your shopping experience.

Personal Information

Depending on how you interact with our website, we may collect:

  • Full name

  • Email address

  • Phone number

  • Billing address

  • Shipping address

  • Order details and purchase history

  • Customer account information

  • Communications with our support team

Payment Information

Payments are processed through the payment providers available at checkout.

Payment-related information may be collected and processed by Shopify and authorized payment service providers.

Wiener Impex does not require customers to provide their full payment card information through email or customer support messages.

Automatically Collected Information

When you visit our website, certain technical information may be collected automatically, including:

  • IP address

  • Browser type and version

  • Device information

  • Operating system

  • Pages visited

  • Website interactions

  • Cookies and similar technologies

  • Referral sources

This information may help us operate, protect, and improve our website.

2. How We Use Your Personal Information

We may use the information collected for the following purposes:

Order Processing: To confirm purchases, process payments, prepare orders, arrange shipping, and provide order updates.

Customer Support: To respond to inquiries about products, shipping, returns, exchanges, and refunds.

Website Improvement: To understand how visitors interact with our website and improve navigation, product information, and shopping functionality.

Security and Fraud Prevention: To identify suspicious transactions, protect customer accounts, and help prevent unauthorized activity.

Marketing Communications: To send promotional emails, product updates, or special offers where permitted by applicable law and your communication preferences.

Legal Compliance: To comply with applicable laws, regulations, tax obligations, and lawful requests.

We process personal information only where there is an appropriate legal basis, such as fulfilling a contract, complying with legal obligations, legitimate interests, or consent where required.

3. Shopify and Third-Party Services

Wiener Impex operates through the Shopify e-commerce platform.

Shopify provides technology supporting various aspects of our online store, including:

  • Shopping cart functionality

  • Secure checkout

  • Order management

  • Customer account functionality

  • Payment integrations

  • Website security

We may also share information with third-party providers involved in fulfilling orders and operating our business, including:

  • Payment processors

  • Shipping and logistics providers

  • Customer support services

  • Website analytics providers

  • Marketing and advertising services, where enabled

These providers may process information according to their contractual responsibilities and applicable privacy requirements.

We do not sell customer contact information as a standalone mailing list. Certain advertising or analytics practices, if enabled, may nevertheless be classified as a sale or sharing of personal information under some privacy laws.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to support its operation and understand customer interactions.

These technologies may include:

Essential Cookies: Help maintain website security, shopping cart functionality, and checkout operations.

Functional Cookies: May remember customer preferences and improve browsing convenience.

Analytics Cookies: May help measure website traffic and understand visitor interactions.

Marketing Cookies: If enabled, may help measure advertising performance and display relevant promotions.

Customers can manage cookies through their browser settings and any privacy preference tools available on our website.

Disabling essential cookies may affect certain shopping or checkout features.

For more information, please review our Cookies Policy.

5. Sharing Your Information

Wiener Impex may share personal information when necessary to operate the store or fulfill customer orders.

For example, we may provide relevant shipping details to logistics providers so purchases can be delivered.

We may also share information:

  • With service providers performing functions on our behalf

  • With payment processors to facilitate transactions

  • To investigate potential fraud or security incidents

  • To comply with applicable legal requirements

  • As part of a lawful business transaction, subject to applicable safeguards

We aim to limit information sharing to what is reasonably necessary for the relevant purpose.

6. Data Security

Protecting customer information is important to Wiener Impex.

Our Shopify-powered store uses security measures intended to protect information transmitted through its services.

We also aim to limit access to personal information to authorized parties who require it for legitimate business purposes.

However, no method of electronic transmission or storage can guarantee absolute security.

Customers should protect their account credentials and contact us promptly if they suspect unauthorized account activity.

7. International Customers and Data Transfers

Wiener Impex serves customers worldwide, except South Korea.

Depending on your location and the services involved, personal information may be processed in countries other than your country of residence.

Shopify and other authorized service providers may operate internationally.

Where applicable law requires safeguards for cross-border data transfers, appropriate protections should be implemented.

8. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy.

Information may be retained for purposes such as:

  • Managing orders and customer support requests

  • Maintaining transaction records

  • Accounting and tax compliance

  • Handling returns, refunds, or disputes

  • Fraud prevention

  • Meeting legal requirements

Retention periods may vary depending on the type of information and applicable laws.

When information is no longer needed, it may be deleted, anonymized, or otherwise handled according to applicable requirements.

9. Your Privacy Rights

Depending on your country or region, you may have certain rights concerning your personal information.

These may include the right to:

  • Request access to personal information

  • Request correction of inaccurate information

  • Request deletion of eligible information

  • Object to or restrict certain processing activities

  • Withdraw consent where processing relies on consent

  • Request a portable copy of eligible personal information

  • Opt out of certain advertising-related data sharing where applicable

Some requests may be subject to identity verification, legal exceptions, or recordkeeping obligations.

To submit a privacy request, contact:

support@wienerimpex.com

We will review requests and respond according to applicable legal requirements.

10. Marketing Emails and Communications

Customers may receive transactional communications relating to their orders.

These may include:

  • Order confirmations

  • Shipping notifications

  • Delivery updates

  • Return and refund information

  • Customer support responses

Where customers have subscribed to marketing communications, we may also send promotional updates or information about new products.

You may unsubscribe from marketing emails through the unsubscribe link included in those messages or by contacting our support team.

Unsubscribing from marketing communications does not prevent necessary transactional messages relating to your orders.

11. Children's Privacy

Wiener Impex does not knowingly collect personal information from children in violation of applicable privacy laws.

If you believe a child has provided personal information to us improperly, please contact support@wienerimpex.com.

We will review the request and take appropriate action consistent with applicable law.

12. External Websites

Our website may contain links to third-party websites or services.

These websites may have privacy practices that differ from ours.

We encourage customers to review the privacy policies of third-party services before providing personal information.

Wiener Impex is not responsible for the independent privacy practices of external websites.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business operations, website functionality, service providers, or legal requirements.

When updates are made, the revised policy will be published on this page with an updated revision date.

Where required by law, we will provide additional notice or obtain consent before making relevant changes to how personal information is processed.

14. Contact Information

If you have questions about this Privacy Policy, your personal information, or your privacy rights, please contact us.

Wiener Impex

Email: support@wienerimpex.com

Business Address:

1604 E 43rd St
Brooklyn, NY 11234
United States

For privacy-related inquiries, please include sufficient information to help us understand your request. Avoid sending passwords or full payment card details by email.